FAQs
Common Questions
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Are my originals safe during shipping?
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Yes. We provide specific packing instructions before you ship anything. Once received, every item is logged, handled individually, and stored securely until returned. Your originals never leave the United States..
How long does it take?
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Most orders under 100 items are completed within 48 hours of arrival. Larger collections are quoted individually with a clear timeline before we begin.
What files will I receive?
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I don't know what resolution I need - what do I order?
High-resolution digital files delivered via secure download link. Standard delivery is JPEG. TIFF, DNG, and other archival formats are available upon request at no additional cost.
Do I get my originals back?
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What formats do you accept?
Do You Develop Film?
Always. Every order includes return shipping of your original prints, negatives, or film. Nothing is kept, discarded, or retained.
Don't worry about it. Email us a quick description of what you have and what you plan to do with the files. We'll recommend exactly what you need — no upsell, no pressure.
Photo prints, 35mm negatives and film, 110 film, medium format 120/220, large format, and specialty or damaged materials. If you're unsure whether we accept something — just ask..
Note: All Film Must be Processed before material is mailed to the Lab.
No, we do not develop film.
We specialize in digitizing already developed negatives, slides, and photo prints.
If your film is undeveloped, it must be processed by a film lab first before we can scan it.